 What is it?
CTI stands for computer telephony integration. This is the ability for your telephone system and your computer network to work in unison.
This technology has existed in commercial form since the mid-1980s, but only in the last few years, thanks to a fall in the cost and the rise in awareness of its business advantages, has it been exploited by the small to medium sized end of the marketplace.
Benefits
The benefits are:
Greater utilisation of our phone lines
Greater utilisation of your computer network
Harnessing the power of your network to the telphone system
"Screen popping"
Screen popping, when linked to your contacts database, provides an extremely powerful and flexible business advantage.
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